Rental Policy

Last updated: August 2026

The gist

Ruby Red Rentals (by The LKC Group) rents neon signs, marquee letters, and backdrops for weddings and other celebrations in Crawfordsville, Indiana and the surrounding region. This policy explains how booking, delivery, returns, and damages work. Your specific rental agreement, signed at booking, is the final word if anything here and your agreement ever disagree.

Booking & payment

• A deposit is required to hold your date. Dates are not considered booked until the deposit is received, even if you have a lovely chat with us about them.
• Remaining balances are due before your event, on the schedule outlined in your rental agreement.
• Peak season Saturdays go fast. If you're eyeing a specific sign for a specific date, don't wait for the tooth fairy to remind you.

Delivery & pickup

• We deliver, set up, and strike most rentals ourselves across Crawfordsville, Lebanon, Zionsville, Brownsburg, Whitestown, Indianapolis, and nearby communities. Delivery fees are based on distance and are quoted at booking.
• Delivery and pickup windows are scheduled around your venue's access times. Please give us accurate load-in and load-out windows so nobody is standing in a parking lot wondering where their marquee letters went.
• Local will-call pickup and self-return may be available for select smaller items by request. Ask us if that fits your event.
• Someone from your event needs to be reachable on delivery day. Signs cannot set themselves up (we've asked, they're camera-ready but not that talented).

Setup & use

• Our team positions and tests every piece before we leave. If something looks off (a flickering letter, a wobbly backdrop foot), tell us before we drive away, not after the reception starts.
• Please keep signage away from open flame, standing water, and enthusiastic sparkler exits. Neon and LED marquee bulbs are durable, not waterproof or fireproof.
• Outdoor setups depend on weather. In the event of high wind, heavy rain, or lightning, we may adjust placement or timing to keep both our equipment and your guests safe.
• Do not attempt to relocate, disassemble, or "fix" a piece yourself. Call or text us, we would rather answer a question than a claims form.

Returns & damages

• Unless we've arranged self-return, our team collects everything at the agreed pickup time. There's no need to break anything down.
• Normal wear from a normal party is expected and is on us. That's what the rental fee covers.
• Damage beyond normal wear, think cracked acrylic, snapped letters, water damage from an indoor "accident," or a sign that went home with a guest, is the renter's responsibility. Repair or replacement costs will be charged based on the actual cost to fix or replace the piece.
• A refundable damage deposit may be collected at booking for select higher-value pieces and returned after a post-event check, assuming your marquee letters come back as glowing as they left.
• Missing pieces (looking at you, wandering light-up letter) are billed at full replacement cost if not returned within a reasonable window after your event.

Cancellations & changes

• Life happens, and so do venue changes. Contact us as soon as you know your date or plans are shifting.
• Deposits are generally non-refundable, since we hold your date and turn away other inquiries for it, but we will always try to help you reschedule when we can.
• Cancellations made close to the event date may still owe the full rental balance, since it's often too late to rebook that slot.

Questions?

None of this is meant to be scary, we just like clear expectations as much as we like a good glow. If anything here is unclear, reach out and we will happily walk through it before you book.